Glow-Up Cleaners Service Terms & Conditions

Service Agreement

These guidelines ensure a smooth, safe, and high‑quality experience for both you and our cleaning team..These Service Terms & Conditions outline how Glow‑Up Cleaners provides services, and protects clients. By booking with us, you agree to the

Glow-Up Cleaners agrees to perform cleaning services at the Service Address under the following terms

Exclusions: Cleaners do not lift/move heavy furniture (>25 lbs), clean biohazards/mold, exterior windows, or reach ceilings/fixtures higher than a standard step stool.

Access to Property; Client will provide access to the property on the scheduled cleaning date via: Key provided, door / Lockbox code or Client will be presentD.

Lockout Policy: If cleaners arrive and are unable to access the property, a lockout fee will be charged to cover travel and scheduling costs. And you may forfeit your deposit.

Satisfaction Guarantee & Re-Clean Policy

Your satisfaction is our priority!

24-Hour Warranty: If any task was overlooked or not completed to standard, notify Glow-Up Cleaners within 24 hours of service completion with photos.

Remedy: Glow-Up Cleaners will return to re-clean the specific area at no additional charge. Refunds are not issued in lieu of a re-clean.

Property Damage & Liability

Glow-Up Cleaners exercises maximum care while servicing your property.

Pre-Existing Conditions: Glow-Up Cleaners is not liable for damage caused by normal wear and tear, improper installation (e.g., unanchored mirrors/shelves), or loose fixtures.

Valuables: Client agrees to safely store cash, jewelry, and irreplaceable heirlooms prior to cleaning visits.

Glow‑Up Cleaners is not responsible for:

Items already damaged, unstable, or improperly installed
Pre‑existing conditions, excessive clutter, or hazards
Damage caused by items left in precarious positions

Any accidental damage caused by our team will be reviewed and addressed promptly. We do not guarantee results for pre‑existing damage, heavy staining, or issues requiring restoration rather than cleaning.

Client Responsibilities

.To complete your cleaning safely and effectively, you agree to provide:

Running water and electricity.
A clutter‑free environment in areas scheduled for cleaning
Notice of any hazards, fragile items, or special conditions

Service Accuracy: You agree to provide honest and accurate details about:

Home size
Condition
Specific cleaning needs

If the actual condition requires additional time or labor, the final price may be adjusted.Glow‑Up Cleaners reserves the right to decline or stop service if conditions are unsafe or significantly different from what was described.

Website use:

By using our website, you agree not to:

Attempt to access restricted areas
Use our content for unauthorized commercial purposes
Engage in any activity that disrupts website functionality

All content on this website—including text, images, and branding—is the property of Glow‑Up Cleaners.

Pet Policy

We love pets, but for safety:

Pets must be secured if they may interfere with cleaning
Glow‑Up Cleaners is not responsible for pets escaping if they are not properly contained

Term & Termination

For ongoing recurring services, either party may terminate this agreement at any time by providing at least 7 days' written notice prior to the next scheduled service visit.

Glow‑Up Cleaners provides professional cleaning services based on the package, tasks, and add‑ons selected at the time of booking. We guarantee:

High‑quality cleaning
Honest, upfront pricing
Respect for your home and belongings

Glow‑Up Cleaners may:

Refuse or discontinue service for unsafe or unsuitable conditions
Adjust pricing based on actual labor required
Update policies as needed; changes will be posted on our website

LOREM IPSUM

Glow-Up Policies, Terms & Conditions, Privacy Policies

Be sure to read the following information carefully and fully. the below information is Glow-Up Cleaners policies, Terms & Conditions, and all other leagal and Privacy policies. Which includes, rescheduling, Cancellation, Refund, Deposit, policies along with our privacy policy.

Refund &
Dispute Policy

At Glow‑Up Cleaners, your satisfaction matters. We stand behind the quality of our work and aim to make every clean feel like a fresh start.

Service Satisfaction Guarantee

If you are not satisfied with any part of your cleaning, please contact us within 24 hours. We will return and re‑clean the area at no additional cost.

Refunds

Because cleaning is a time‑based service, refunds are generally not issued. Instead, we offer:

A free re‑clean of missed or unsatisfactory areas
A service credit toward a future cleaning if a re‑clean is not possible
Same‑day cancellations or lockouts are non‑refundable.
If a service cannot be completed due to unsafe conditions, excessive clutter, or undisclosed issues, refunds are not guaranteed and will be reviewed case‑by‑case.Refunds may be considered only in rare cases where no cleaning was performed.
Refunds are not provided for dissatisfaction unless Glow‑Up Cleaners is unable to complete a re‑clean.

Disputes

If you believe there is an issue with your service or billing:

Contact us within 48 hours
Provide details or photos if applicable
We will review the situation and respond within 1 business day

We aim to resolve all disputes quickly, respectfully, and fairly.

Cancellation &
Rescheduling

We understand life happens. If you need to cancel or reschedule, we keep it simple and fair.

Standard Appointments

Free cancellation if made 24 hours or more before your appointment
Cancellations made within 24 hours may incur a $25 late cancellation fee
No‑shows may be charged 50% of the service total

Move‑In/Out & Deep Clean Appointments

These require more time and preparation:

Cancellations within 24 hours may incur a $50 fee
No‑shows may be charged 50–100% depending on the size of the booking

All Services

Confirmation is required 24 hours before scheduled service date.
If there is no Confirmation Glow-Up cleaners reserves the right to cancel and keep 20% of the deposit amount
If Confirmation IS made AND we can't access the property upon arrival you forfiet your deposit

Rescheduling Policy

If you need to change your appointment time or date:

24+ hours notice: Free rescheduling.
Less than 24 hours notice: A rescheduling fee may apply.
Repeated last‑minute rescheduling: May require prepayment for future appointments.

Weather, Emergencies & Company‑Initiated Changes

If Glow‑Up Cleaners must cancel or reschedule due to weather, emergencies, or staffing issues:

You will be notified as soon as possible
You may choose to reschedule or receive a full refund for prepaid deposit.

Promotional & Discounts

Glow‑Up Cleaners occasionally offers discounts, specials, and promotional pricing. To keep everything clear and fair, the following terms apply:

General Promotion Rules

Promotions cannot be combined unless stated otherwise
Discounts apply to new bookings only
Promotions must be mentioned at the time of booking
Promotions have no cash value
Glow‑Up Cleaners reserves the right to modify or end promotions at any time

First‑Time Customer Discounts

Valid only for clients who have never booked with Glow‑Up Cleaners
Applies to one service per household

Seasonal or Holiday Promotions

Valid only during the listed dates
Subject to schedule availability

Referral Discounts

Referral credits apply after the referred client completes their first cleaning
Referral credits may be used toward future services only

Airbnb / Rental Promotions

Must be tied to a recurring schedule (weekly, bi‑weekly, or monthly)
Missed or skipped appointments may void promotional pricing

Pricing, Payments &
Deposit policy

Affordable pricing is what we stand for at Glow-Up Cleaners. We believe that everyone should have access to affordable cleaning service with transparent pricing. No two spaces or budgets are the same so we like to keep our rates flexible to meeet the needs of every client

Pricing

Estimates are NOT your final price, you MUST schedule a walk through either via video chat or in person to recieve a final quote.

Quoted price AFTER the walk through is the FINAL price. This price will not change. It will not increase or decrease. For any reason. On the very rare occasion we run into Some MAJOR problem that requires either extra labor, specialized equipment or products that we dont normally have that will significantly delay the completion time frame, or increase the supply budget by more than $20 we will discuss options with the client directly to notify them of the extra cost allowing the client to decide whether or not they would like us to move forward in completing the task and pay the up charge or leave it as is.

Extras

pricing for add ons depend on the size, & condidtion of the area requested
Must be added uppon booking
a 30-50 % upcharge (of just the add on service )may be added if requested at the time of service

Payments

Final price may adjust based on the actual condition or additional labor needed.
Prepaid services are applied to your final balance
Final payment due upon completuon of services.
Credit or debit card Payments can be made using the link that is on the invoice which will be sent upon arrival
We DO NOT accept Paypal, Venmo or Zelle.

Deposits

Deposits are required at the time of booking for ALL services
Your deposit secures your time slot. Time slot will show "pending" until your deposit is confirmed.
Deposits apply toward your final invoice.
Refundable with 24+ hours notice of cancelation.
Non‑refundable for cancellations under 24 hours, lockouts, or undisclosed conditions preventing service.

Privacy Policy

Glow‑Up Cleaners (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, request a service, or communicate with us.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, service address, and any details you provide when requesting a quote or booking a service.
Service Details: Information about the cleaning services you request, preferences, and notes related to your appointment.
Website Data: Non‑personal information such as browser type, device information, IP address, and pages visited, collected through cookies or similar technologies.

How We Use Your Information

We use your information to:

Provide cleaning services and respond to inquiries
Send estimates, confirmations, and service updates
Improve our website and customer experience
Communicate promotions or updates (only if you opt in)

We do not sell or share your personal information with third parties for marketing purposes.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse. While no system is 100% secure, we work to keep your information safe.

Sharing Your Information

We may share your information only when necessary:

With trusted service partners who help us operate our business (e.g., scheduling or payment platforms)
When required by law, such as responding to a legal request or protecting our rights

Cookies & Tracking

Our website may use cookies to improve functionality and analyze usage. You can disable cookies in your browser settings, but some features may not work as intended.

Your Choices

You may:

Request access to the personal information we have about you
Ask us to update or delete your information
Opt out of promotional communications at any time

Children’s Privacy

Our services and website are not directed toward children under 13, and we do not knowingly collect information from them.

Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions or requests regarding your privacy, you can find our contact information on the "Get in Touch" tab